Shipping policy

Free Shipping and Returns

🤗We offer Free Shipping within the United States.

Free Shipping on all orders in the US 

*We package and ship your order as soon as possible. We start working on your order immediately, so we can't make any changes or modifications after it's been placed.

Orders are subject to verification and approval before shipping and may take several days to process. We only ship packages during the business week and do not ship on Sundays or holidays. While we will do everything we can to deliver your order on time, we cannot be held responsible for conditions beyond our control, such as severe weather or service interruptions.

You will be charged when your order, or part of your order, ships. You will be charged only for the items that ship, along with applicable shipping and tax rates. Once your order has shipped, you will receive a Shipping Confirmation email.

🤗Our return policy lasts 90 days. Yes! We did say 90 days. If 90 days have passed since your purchase, unfortunately, we can’t offer a refund or exchange.

To be eligible for a return, your item must be in the new condition that you received it. 👎We do not accept used intimates.

Returns portal — for customers to create a return: https://returnsportal.shop/brabar

Claim timelines (Swap Protect)

  • Marked delivered (stolen/missing): file after 5 days, and within 30 days of the delivery date

  • Presumed lost (no "Delivered" status): file after 5 days, and within 30 days of the last tracking checkpoint

  • Damaged: file any time within 30 days of the delivery date

  • Claims portal — for packages lost, stolen or damaged in transit where the customer opted into Checkout+: https://claimsportal.co/brabar

  • Returns portal — for customers to create a return: https://returnsportal.shop/brabar


Also worth adding: domestic customers get free returns when they opt into Checkout+.

To complete your return, we request a receipt. Once we receive and inspect your return, we will email you to confirm receipt. We will also notify you of the details, then process your refund and apply a credit to your credit card or original payment method within a certain number of days.

Questions - If you need help with an exchange or return, you can email us: care@shopBRABAR.com

Late or missing refunds -
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take time for your refund to post. Next, contact your bank. Refunds often take time to post. If you’ve done all of this and still haven't received your refund, please contact us. 

Exchanges -
We will replace items if they are defective or damaged. If you need to exchange it for the same item.


Shipping
To return your product, you should mail your product to: BRABAR return center - 177 Ford Ave, Fords, NJ 08863